Tuvlow Inc terms of sale
Last updated 8 November 2026
These terms cover the optional items you can buy in Tuvlow Inc on the web. The game is free to play, and nothing here is needed to enjoy it. By buying an item you agree to these terms.
Who sells
Items are sold by Zafeiris Panagiotidis, Achilleos 29, 17672 Kallithea, Greece. Questions about a purchase: loom@loomspin.com.
What you buy
- Coin packs (€0.99 for 100, €1.99 for 220, €3.99 for 500, €7.99 for 1,200 coins), which you can buy as often as you like.
- Remove ads (€2.99): stops the ads that play on their own. Ads you choose to watch for a reward stay available.
- Theme bundle (€4.99): the Space, Candy, Retro, Clay, Glass, Pixel and Aero board themes.
- Premium skins (€1.99 each): a ball skin, some with a gameplay perk described in the game.
- Season pass premium (€4.99): the premium reward track for the season running when you buy it.
Coins, skins, themes and pass rewards are digital items for use inside the game. They have no cash value, can’t be exchanged for money and can’t be transferred to another player.
Prices and payment
Prices are in euros and include any VAT due; the checkout page shows the final amount before you pay. Payment is handled by Stripe, and the game never sees your card details. Stripe emails you a receipt, which is your confirmation of the purchase and of these terms.
Delivery
Your item is added to your game as soon as the payment goes through and you’re returned to Tuvlow Inc. It is kept in your saved game on that device and in your cloud save. Sign in with Google (Settings) to restore it on another device: if you reset your save or clear your browser’s data without signing in, the item can’t be restored automatically.
If something you paid for doesn’t arrive, email us with your Stripe receipt and we’ll put it right or refund you.
Your right to cancel
In the EU you normally have 14 days to cancel an online purchase. These are digital items delivered straight away, so at checkout you ask for immediate delivery and accept that you lose the right to cancel once the item is delivered. This doesn’t affect your rights if an item is faulty or doesn’t arrive.
Refunds
- If an item doesn’t arrive or doesn’t work as described, you’re entitled to have it fixed or refunded.
- Bought something by mistake? Email us within 14 days and we’ll look at a refund in good faith.
- Refunds go back to the card or payment method you used.
Changes to the game
Tuvlow Inc keeps growing, and its levels, prices and features may change. Items you already bought stay in your saved game, and the game keeps working offline, so what you bought stays usable even if the online features change. Changes to these terms apply only to purchases made after the change.
Younger players
If you are under 18, please ask a parent or guardian before buying anything.
Law
These terms are governed by Greek law. This doesn’t take away any consumer protection you have under the laws of the country where you live. If we can’t resolve a problem together, you can contact the consumer authority in your country; in Greece, that is the Consumer Ombudsman.